Shipping Options

We use Royal Mail for all UK deliveries to ensure a reliable and fully tracked service.

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Delivery Locations

We currently deliver across the UK, including:

• England

• Wales

• Scotland

• Northern Ireland

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Shipping Services

Standard Delivery
Royal Mail Tracked 48 – £3.99

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Express Delivery
Royal Mail Tracked 24 – £4.99

 

Free Delivery

Royal Mail Tracked 48 – Free on orders over £45

 

Local Collection (BR3)
Free collection is available from BR3 by arrangement. Please contact us to organise a convenient collection time.

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Order Processing Times

Orders placed Monday to Friday are typically processed and dispatched within 1–2 working days.

Orders placed at weekends or on bank holidays are processed and dispatched within 1–2 working days from the next working day.

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Urgent Orders

If you require your order urgently, please contact us at
bark@thepoochshed.com or via our contact form and we will do our best to help.

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Returns Policy for Dog Treats & Pet Products

At The Pooch Shed, we want you and your dog to be completely happy with your purchase. If something isn’t right, we’re here to help.

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Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible at bark@thepoochshed.com.  We may ask for photos to help us assess the issue. Once confirmed, we will offer a replacement or refund and cover any return costs where applicable.

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Change of Mind Returns

If you change your mind, unopened items in their original packaging can be returned within 14 days of receiving your order.

Please note:

• Return shipping costs are the customer’s responsibility

• Items must be unopened and in resalable condition

• Please contact us before sending any returns

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Pick ’n’ Mix & Bespoke Boxes

For hygiene and safety reasons, we cannot accept returns on pick ’n’ mix or bespoke boxes, as these items are not sealed and are custom selected.

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Return Shipping

• Damaged or incorrect items: We will cover return costs where applicable

• Change of mind returns: Customer is responsible for return postage

We recommend using a tracked and insured service to ensure safe return.

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Refunds

Once your return has been received and inspected, we will process your refund to the original payment method.

We will notify you once your refund has been completed.

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Food Safety and Hygiene

For health and safety reasons, we cannot accept returns on any food or treats that have been opened, used, or tampered with.

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Need Help?

If you have any questions, please contact us via our instant message below or email us at bark@thepoochshed.com